Refund Policy for Pool and Hot Tub Store
Thank you for shopping at [Store Name]. We want to make sure you are completely satisfied with your purchase. If you have any questions about our refund policy, please contact us at [contact email/phone].
Chemicals:
– Chemical products are final sale.
– We understand that mistakes can happen, so if you accidentally purchased the wrong item, please contact us as soon as possible, and we will do our best to assist you.
Unopened Items:
– Unopened items can be returned within 7 business days of purchase for a full refund.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Opened Items (Cleaners, etc.):
– Opened items, such as cleaners, are subject to a 15% restocking fee.
– To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process:
– To initiate a return, please contact us at [contact email/phone] with your order number and details about the product you would like to return.
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges:
– If you would like to exchange an item, please contact us to discuss the options available.
– Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately at so that we can resolve the issue.
Refund Exceptions:
– Some items are non-refundable and non-exchangeable. These include gift cards and clearance items.
Policy Updates:
– [Store Name] reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us:
– If you have any questions about our refund policy, please contact us.